FAQs
What should I do if I lose my e-Ticket or it doesn't arrive by email? Email sightseeing@greatdays.co.uk where it will be possible to resend provided you contact us at least 72 hours prior to the date of your booking. I cannot print my e-Ticket – will this be an issue? Usually an e-ticket will suffice unless advised otherwise. When do I receive my tickets? When booking a Day Trip from Manchester, you will be notified of a meeting point and time on your E ticket. You will be greeted by a Manchester Sightseeing representative, who will hand you your tickets as part of your travel pack. For all Manchester Sightseeing bookings the e-Ticket emailed at time of booking should be presented in order to join your sightseeing experience. Where is the Meet & Greet point? The Meet & Greet point is The Mill Bar & Kitchen in Manchester Piccadilly. The Mill is on the mezzanine floor, above Burger King and Boots. A Manchester Sightseeing representative will be sat at one of the tables outside The Mill. How will I recognise your representative? Our representatives will be wearing a yellow t-shirt to help you identify them. What do I do if I can’t find the Manchester Sightseeing Representative at the Station The Greatdays representative will always carry an emergency phone 07733 528476, if you are unable to make contact, call our office on 0161 928 2001. Please be reminded that, as per your e-Ticket, a Manchester Sightseeing representative will be available for 30 minutes from the Meet & Greet time. If you arrive after 30 minutes has elapsed, we cannot guarantee that a Representative will still be available after this time and no refunds can be given. How long will the train journey take? An approximate journey time is included on our website for each individual Day Trip. It will also be included on the E-ticket. Do I get reserved seats on the train? Reserved seats are not guaranteed. However, as outward journeys are off-peak there should usually be seats available. Do the Day Trips from Manchester include a tour guide? All of the Day Trips from Manchester are self-guided. A suggested itinerary, maps and other helpful leaflets are provided in the travel pack when collecting your tickets from a Manchester Sightseeing representative at Manchester Piccadilly station. Are there any access restrictions? Your E-ticket will provide you with accessibility information. Should you have any specific concerns or questions, please email sightseeing@greatdays.co.uk [/expand]
Are there any discounted rates? Concessions are available for most Day Trips and Sightseeing experiences for children, with many concessions also available for Seniors and Students on Sightseeing activities. The ticket prices clearly identify these concessions. Why are there no tickets available to book for my required date? Each Day Trip and Sightseeing experience has specific operational scenarios that require the available ticket dates to be restricted. Stadium Tours will only ever be available to book 2 months ahead due to the nature of football fixtures. Can I cancel or change my date once booked? Contact the Manchester Sightseeing office on 0161 928 2001 or sightseeing@greatdays.co.uk, who will advise if a change can be made and any applicable fees. What happens if I miss my train? On your outward journey our representative will be able to advise; if you miss your return journey, your itinerary will contain details of the next available train. Your ticket is valid on all trains on the day of travel. If unsure, please check with station staff. What happens if my train is cancelled? Station staff will be able to advise the next available train service. Can I travel First Class on the train? First Class upgrades may be available if booked in advance. Please contact Manchester Sightseeing for applicable supplements on sightseeing@greatdays.co.uk or 0161 928 2001. What facilities will be available on the train? All trains will be equipped with toilets. On our longer day trip journeys, refreshments are usually available to purchase. There may be limited facilities at weekends. Can I add additional people on the day? In most cases, this will not be possible due to the administration and notification required with the operators. Contact us at sightseeing@greatdays.co.uk or 0161 928 2001 at your earliest and should we be able to make the necessary arrangements we will advise. Can infants be brought along? In most cases, this is possible and some of our prices define a Child/Infant price. Please contact us if an Infant price is not listed. Are any meals included? The following includes refreshments: For all other bookings there will be plenty of opportunity to arrange your own meals. Can I book over the phone? If you have no access to the internet, you may call us on 0161 928 2001, during office hours. We are open Mon-Fri 0900 – 1730. Can I bring my dog? Whilst trains and some other attractions accept dogs, most of the Day Trips from Manchester will have elements in the itineraries where dogs will not be permitted.